Service Delivery Mission Statement

The Management and staff of Standby Systems understand the critical nature of the equipment supplied and installed with their clients. It is our undertaking to ensure that operations are restored to optimal levels when the grid fails. In our view, the service provided by Standby Systems is a fundamental component of each client’s success.

We strive to ensure that your standby equipment is operational and on line. It is therefore imperative to invest in regular preventative maintenance with the knowledge that our dedicated team is available to assist with care and efficient reaction times. Our goal is to provide highly responsive and effective customer service.

Requesting Support

When considering the nature of your business and the reliance we place on service turnaround times, it is advisable to notify our office as soon as possible of any failure or alarm that may lead to a potential failure at a later date. To ensure that your request is dealt will timeously, please have the following information readily available:

      1) Lolcation of the site;
      2) Person responsible for the maintenance of the equipment;
      3) Contact details and email address of the relevant site personnel;
      4) Brief description of the problem and error messages that may have been noted.

You may use one of the following means to log a service call with our office:

Phone: 011 794 2541 or 0861 STANDBY (782 632)

Emergency Contact Details:

Standby Contact No.: 083 274 7563 (After hour technical support)
Mr Greg Bennett: 082 450 2361 (Managing Director)
Mr Thamaga Dona: 084 517 9554 (Technical Director)

Contracted Customers and customers with machines under warranty receive priority. Non contracted customers are required to pay for call out fees before a technician will be dispatched :

Contracted Customers: