Our Standby Systems engineering & service support team offers a wide range of competitive and comprehensive technical support to suit any Riello or there UPS user’s needs and pocket.
These include Riello Uninterruptible Power Supply (UPS), Riello STS, VRLA battery and even powershield montiroing andn shutdown software, delivery, installation, commissioning, site acceptance tests, battery impedance tests, thermal imaging, and UPS site audits to customer’s needs.
Standby Systems technical support staff are tertiary qualified in electrical engineering and can provide services and support on a wide range of UPS makes other than Riello UPS. They attend regular training at the Riello UPS training facility in Milano, Italy, on all Riello UPS products. This allows us to provide our users with highly trained Riello UPS experts with a technical team that provides the most comprehensive range of onsite UPS services in South Africa, to ensure the best critical power uptime 24/7.
Whether it’s commissioning a new system, complex Riello UPS installations, conducting site surveys, or offering in-depth health checks on your UPS units, we’re with you every step of the way to provide for all your long-term UPS and battery technical support needs.
Our inhouse repairs to component level enable us to offer every UPS client quick repair and turn around times, at much more competitive pricing, we don’t just swop cards we repair them whenever possible.
Electrical Installation
A successful RIELLO UPS installation will ensure your backup system runs at optimal performance levels for its entire expected service life. Our fully-certified and qualified RIELLO UPS technicians will give you peace of mind that your installation is done to all the required national and international standards for UPS systems.
Due to the time restraints on clients, we can offer installations within or outside of working hours at the client’s request, subject to a quotation and after surveying the site and discussing your requirements.
Commissioning
Our full range of commissioning services gives you the technical assurances that will guarantee your Rielo UPS plant, whether is=t is a small Sentinal tower (STW) or a big MPT or Master HE (MHE), is installed safely and to the required standards. Our technical experts will ensure that the installation is done properly and correctly and will do all the required checks and settings of the UPS and battery OEMs to power up the system safely and properly.
Site Audits
Standby Systems can provide a varied range of onsite tests and survey to analyse your site and its power requirements and problems to determine the best solution for your specific site.
Our Ups and battery audits include:
- Power, harmonic and system recordings using highly advanced power analyser equipment
- Battery impedance measurements
- Thermal analysis and imaging of UPS and batteries
- Battery discharge testing
- UPS load testing